FAQ: Frequently Asked Questions
FESTIVAL BOX OFFICE: ONLINE HERE
FESTIVAL WATCH PORTAL: ONLINE HERE (you can go directly here if you have already purchased a pass or tickets)
2020 FESTIVAL BOX OFFICE
FESTIVAL PASS, TICKET, AND TICKET PACK INFO
HERE ARE A FEW DETAILS to get you started:
You can watch SQFF programming from anywhere in Washington, Oregon, and Idaho. Films available to people in Washington, Oregon, and Idaho unless they are a program that is non-geoblocked. Zoom workshops available worldwide.
Once you buy a pass or tickets, starting October 15th you can start watching on the CineSend portal (watch.threedollarbillcinema.org). All films will be available for viewing Oct 15–25, 2020.
Once you start watching a film, you have 72 hours to finish it (note: even if you click play on your link on the last day [October 25], you still have 72 hours from that moment to watch the film).
We have provided suggested watch times that coincide with Q&As with filmmakers and other guests, so if you want to interact through chat and make it more like a real festival experience, join us at those times!
Just as with in-person screenings, there are capacity limits, established by film distributors and producers, that we are obliged to adhere to. So getting your tickets, ticket package, and/or pass as soon as possible is a good idea!
SQFF25 ALL-ACCESS FESTIVAL PASSES
**Get full access to the festival (43 programs) with this all-inclusive pass. The All-Access Pass grants you access to all virtual screenings, online Q&As, panels, and virtual parties. Watch the films at your leisure October 15–25, 2020. Once you click the link for a film, you have 72 hours to watch the whole thing (even if you start on October 25). Or watch during our suggested watch times and enjoy our Q&As with directors and special guests. Programming is available to people in Washington, Oregon, and Idaho. FAQ HERE!
Members SQFF All-Access Pass: $125
(Support our 25th anniversary year and buy a membership today — the $125 Member All-Access pass will be available for purchase once you are a member!)
All-Access Pass: $150
(Access to all programs at the festival)
Household Pass: $199
(organize watch parties and/ or more than 2 people in a household)
TICKET PACKS
Festival 6-Pack: $65.00 ($50.00 for members)
Redeem six tickets good for any regularly priced online screening during SQFF25.
After purchasing your ticket pack, you will be able to select your films. You have to redeem the vouchers for particular films before you will get a notice from Elevent the ticketing system (note: you don’t have to choose all your 6 at the same-time). You won’t be able to access the viewing portal until you have redeemed a ticket.
Festival 10-Pack: $85.00 ($75.00 for members)
Redeem ten tickets for any regularly priced online screening during SQFF25.
After purchasing your ticket pack, you will be able to select your films. You have to redeem the vouchers for particular films before you will get a notice from Elevent the ticketing system (note: you don’t have to choose all your 6 at the same-time). You won’t be able to access the viewing portal until you have redeemed a ticket.
REGULAR TICKETSGeneral Admission: $13.00
Member: $10.00
(Support our 25th anniversary year and buy a membership today — the $10 Member tickets will be available for purchase once you are a member!)
Senior/Student/Disability/Artist: $8.00
The Kids are Alright Youth Shorts: $5.00
Transhood: $5.00
OPENING NIGHT TICKETS (with Zoom DJ after-party)
General Admission: $20.00
Member: $17.00
CLOSING NIGHT TICKETS (with Zoom DJ after-party)
General Admission: $20.00
Member: $17.00
How does the virtual festival work?
Think Netflix / Hulu (video on demand). All films will be available for viewing from Oct 15–25 in Washington, Oregon, and Idaho (Films available to people in Washington, Oregon, and Idaho unless they are a program that is non-geoblocked. Zoom workshops available worldwide). Once you start watching a film you have 72 hours to finish it (even if you click on the link on the last official day October 25). We have suggested watch times that coincide with live Q&As with awesome filmmakers and other guests to give you a festival feeling. You can engage on Facebook Live to engage in the chat at the set time. Other events such as our free Zoom workshops, Opening and Closing Night Zoom parties with live DJs have set times and you will need a zoom link to enter which you will get when you either register or sign-up through our ticketing platform.
From what regions can I view the Seattle Queer Film Festival?
All of Washington, Oregon, and Idaho.
Are any programs available to the rest of the country?
You can find our three programs that are available to the entire U.S. here.
Can online screenings sell out?
They may. Just as with our in-cinema screenings, there are often capacity limits, established by film distributors and producers, that we are obliged to adhere to. So getting your tickets early or a pass is a good idea!
Why can’t I see member pricing?
As soon as you become a member, you will have access to our special member pricing, or log in to elevent if you are already a member and the member passes and $3 off tickets will show up! Support our 25th Anniversary year and buy a membership today.
How do I use my Virtual Access Pass?
The Virtual All Access Pass gives you access to watch all the SQFF films and Q&As online on your computer, laptop, or smartphone. After you have purchased the pass online, you will receive both an Order Confirmation email (with your payment receipt) and an email from “Elevent Support”. (Please check your SPAM folder, if you can’t locate it). The email from “Elevent Support” will contain a link to JOIN the CineSend watch portal. Here you will need to enter your email address and a password in the Member login fields.
If you can’t find the email with the JOIN link, you can also go directly to the watch portal at: https://watch.threedollarbillcinema.org/. You will need to enter the same email address that you use for your Elevent account.
Once logged in to SQFF’s CineSend watch portal, you will be able to browse the film lineup or at the festival website threedollarbillcinema.org/sqff. Films will be available for viewing from Oct 15 – 25. You can click on PLAY or choose to WATCH LATER.
Once you start watching a film you have 72 hours to finish it. We have suggested watch times that coincide with Q&As with filmmakers and other guests.
If you run into technical troubles, please email us at: SQFFboxoffice@threedollarbillcinema.org
How do Virtual Tickets work?
Virtual tickets work much like Video on Demand. First, you will need to browse our website to choose the film you’d like to watch and BUY A TICKET.
You will then receive an Order Confirmation email (with your payment receipt) from Elevent. If you purchase your ticket before the festival starts, you will receive a second email with a link to VIEW the film and a VOUCHER CODE on October 15. (If you purchase your ticket once the festival has begun, this email will be sent right away). This link will take you to SQFF’s CineSend watch portal. You will need to enter the voucher code here. The film description will appear and just click on PLAY when you are ready to start watching it.
Once you click PLAY, you will have 72 hours to finish watching.
Note: You will also have direct access to your Virtual Events from your Elevent Order History page. If you have trouble finding the email with the voucher code, login to your Elevent account and go to your ORDER HISTORY. You will be able to click on a VIEW link there.
If you run into technical troubles or your voucher code doesn’t work, please email us at: SQFFboxoffice@threedollarbillcinema.org
Help! I can’t find my confirmation email.
If you bought a Festival Pass, look for an email from ELEVENT SUPPORT <donotreply@mail.goelevent.com>. This email will contain a link to JOIN the CineSend watch portal.
If you ordered an individual ticket before the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <donotreply@mail.goelevent.com> on the morning of October 15.
If you ordered an individual ticket after the start date of the festival, you will receive an email with the film title and Virtual Access in the subject line from <donotreply@mail.goelevent.com> within an hour of your purchase.
Still can’t find it? Please check your SPAM folder.
You will also be able to find your VIEW link and voucher code by logging into your Elevent account under your ORDER HISTORY.
NOTE: All emails will be sent to the email that is on file within the Elevent Ticketing System. If you use multiple email address, please make sure you are checking the associated account.
If none of the above works, we’re here to help you! Please write to: SQFFboxoffice@threedollarbillcinema.org
The sound quality is not very good. What can I do?
Unfortunately, a lot of us have computers and laptops with very poor speakers. We recommend using headphones (if watching alone) or connecting your device to an external speaker.
Remember, you can also always pause and rewind, if you miss something.
If you have concerns about the sound quality, please email us at: SQFFboxoffice@threedollarbillcinema.org
How do I watch SQFF films online? See also below for CINESEND ON DEMAND — CUSTOMER FAQ
Much like watching a Netflix or YouTube video, once you have bought a ticket or pass and are logged in to SQFF’s CineSend watch portal, you just click PLAY and the film will start (available anytime from Oct 15 – 25). You can stop, start, and rewind as much as you like.
You can also cast the film from your device to your TV using Apple AirPlay or Chromecast (see below for more details)… or use an HDMI cable to connect to your TV or a larger monitor.
If you are having trouble connecting, sometimes it works to change browsers. Try using Chrome or Opera. Also, check your Internet connection.
Note: This system may not work correctly on computers running operating systems that are older than 10 years.
If you have any questions, please email us at: SQFFboxoffice@threedollarbillcinema.org
CINESEND ON DEMAND — CUSTOMER FAQ
Buy tickets or pass first and then to the watch portal
What are the system requirements?
Compatible Operating Systems: Microsoft Windows 7 or later, Apple Mac OS 10.12 or later, Chrome OS
Compatible Browsers: Google Chrome, Firefox, Microsoft Edge, Opera, Safari (for Mac). We recommend using the latest version of your browser. Internet Explorer is not supported.
You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.
What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.
Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.
Can I Chromecast content? Can I AirPlay to my AppleTV?
Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device
AirPlay from a computer, iPhone or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge
Screen Sharing (Chromecast & Apple TV): You can stream films on Chromecast or Apple TV (all generations) by screen sharing your smartphone, tablet, or computer on the same Wi-Fi network. Instructions for screen sharing using your Apple TV using AirPlay on a MAC can be found here. For information on screen sharing using your Chromecast, click here
What other way can I watch?
HDMI: If you have a laptop or computer with an HDMI port, you can connect it directly to your television, using it as a second monitor. Connection details will depend on your setup, and you may need to reference the television’s manual to ensure it’s supported.
Why do I see a black screen if I’m watching content with Airplay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player
What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.
Why does video playback stall or not play smoothly?
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.
Why do I see a black screen if I am watching content with AirPlay on my TV?
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.